Greetings Dear Readers, With all of the uncertainty surrounding the spread of Covid-19, we wanted to update you on a few changes we’re making here at Longfellow Books. As always, our primary concern is the safety of our staff and our community. First, a few things we are doing immediately for the safety of our staff and customers:
1) Sanitizing common surfaces: We are currently sanitizing all phones, keyboards, registers, doorknobs, etc at least twice a day and generally more often than that.
2) Sanitizing ourselves -- All staff are encouraged to wash their hands or use sanitizer consistently throughout their shifts. We have a solid stockpile of hand sanitizer and gloves that are readily accessible to staff in all work areas.
3) Encouraging anyone that feels ill to stay home.
Second -- we understand that there are some of you right now and maybe more as the weeks go on, that may feel uncomfortable coming into downtown Portland at this time -- for books or multiple other needs. To that end, we are eliminating all shipping fees immediately if requested. Our normal shipping fees are $6 for the first book and $1 for each additional book. However, for the time being, that fee will be waived if you feel that the financial hardship of shipping costs would prevent you from ordering books from us. Our goal is to ensure that you can still get the books you want from your local bookstore whenever you need them. As a reminder, if you call us before 11 AM we can get most books delivered to the store within 2-3 business days. We would then need to ship them to you, but we are more than happy to do so.
The shipping fee will be waived as a default, but if you feel you are financially able to help with the cost of shipping, please let us know as that will help support this overall effort of ensuring the communities' needs are met.
NOTE: This does not apply to any rush shipping -- unfortunately we will need to continue charging for those. As always, we are all in this together. So we’ll sign off with a slightly different message this time…
In Books... and In Each Other... We Trust, Ari, Meg, Matt, Sarah, & Lucinda